Returns and Refunds

We want you to be happy with your Never Sober order. If something isn’t right, here’s how we handle it:

Energy Drinks & Consumables (drinks, shots, supplements, condoms): for safety reasons, we cannot accept change-of-mind returns once these products have left our warehouse.
Merchandise & Non-Consumables (hats, clothing, accessories, gear): return within 30 days of delivery for an exchange or refund, as long as the item is unused, unworn, and in its original packaging.
Damaged, Defective or Incorrect: please report visible shipping damage or a wrong item within 7 days of delivery so we can investigate quickly, with your order number and photos if you have them. Report other defects promptly after you find them. For a confirmed damaged, defective or incorrect item, we replace or refund it and cover any return shipping. These timelines don’t remove your rights for hidden defects, unsafe or recalled products, warranties, or other remedies the law gives you.
Afterparty Annual Pass: membership refunds and remedies are covered in our Terms, section 8; contact Order help.

Start a return or refund through Order help or at support@neversober.com. Our team will review your request and reply with next steps.

Return Shipping

For a change-of-mind return, return shipping is paid by you.
If we made the mistake (damaged, defective, or wrong item), we cover it.
Original shipping charges aren’t refunded for change-of-mind returns. For a lost, damaged, defective or incorrect shipment, we refund the shipping charge along with the affected purchase.

For an eligible merchandise return, we finish inspecting it and issue your refund within 7 business days after we receive the item. If it isn’t eligible, we tell you why within that same period. Any shorter deadline required by law applies.
Refunds owed because of a cancellation, shipping delay, or an order we can’t fill are issued within the time the law requires, with no extra approval step.
Refunds go back to your original payment method. Your bank or card provider may take another 5–10 business days to show it.

An item is final sale only when its product page says Final sale before you buy. Final sale items can’t be returned or exchanged for a change of mind; that never limits remedies for damaged, defective, unsafe, recalled or misdescribed products.

You can cancel a pre-order for a full refund any time before it ships — just ask. If it can’t ship within the time shown (or 30 days if none is shown), we email you and you can cancel for a full refund. Once it ships, the rules above apply.